Gentle Waves Retreat Villa

Overall we had a really lovely stay, beautiful views across the water to wake to, great space for 2 families to share - we had 1 baby, 1 4yo, 2 13yos and 4 adults. All fit comfortably - although we did have our own travel beds for the 2 younger kids they fit easily in the main bedroom. Needs some maintenance and upkeep.Pros: great views, clean, spacious, good location, good amenities including milk/tea/coffee for a day or 2 Within walking distance to parks/beach/food etc. Excellent communication from host - quick to respond, regular update on check-in and check out process. 2 parking spots easy to accessCons: few things could do with updating/ e.g. deep crack in glass on sliding door to garden unsafe to use, upstairs flyscreens off rollers and unsafe with kids, wood warped in bathroom from damp, shelf fallen off and left in bathroom etc. Updated owner and a quick response said theyd get their maintenance team on it. No access to upper patio area, no BBQ facility as advertised. Unused areas really dusty e.g. windowsills, fans, wardrobe, back yard needs maintenance. Overall we realpy enjoyed our stay. Host was really responsive/messaged reminders frequently during our stay, offered help with car/cot hire etc prior to staying. Beautifully setup dining table on arrival - although not practical with kids it looked lovely. Id love to see a little welcome pack in the property with basic things all together e.g. checkout process, wifi password, local ammenities etc.

Positive: Great location, very spacious and comfortable unit, which has been well maintained. Negative: Traffic noise was terrible with the unit right on a very busy road. No double glazing on any of the windows.

Host refused to give us any form of refund when we couldn't make it due to Cyclone Alfred. Stating "Why should I lose money?" This was with 72 hours' notice. Also charged us for extra people and cleaning fees even though no one stayed there.

Loved the set up thank you except bins needed emptying as when we moved in the bin was full to the brim.

Our stay was very pleasant. Its a beautiful property with water views and a short drive to surfer’s paradise. Kids had a great time. I would highly recommend this property